hummel Refund, Return, and Dispute Policy

Returns will not be accepted under certain circumstances. Accounts with a documented history of payment issues are ineligible for returns. Orders that are custom‑made, ship directly from Denmark, are designated as “at once” deliveries, or are placed at wholesale or MSRP pricing are not eligible for return under any conditions.

Any dispute related to order quantity or product quality must be submitted within seventy‑two (72) hours of delivery arrival. Disputes received after this timeframe will not be reviewed or considered for resolution.

For products to be eligible for return consideration, the partner must provide the specific invoice number, the reason for return, and detailed product information including style number, description, color, quantity, and size. All returns and claims must be packed together with the corresponding Return Authorization (RA) paperwork. If returned items and RA documentation do not match, the claim or return request may be delayed, denied, or subject to a handling fee to account for time spent clarifying the partner’s return or claim.

All approved returns will be issued as store credit only. No cash refunds will be provided. Returned products must have a minimum of one (1) year of remaining product life at the time they are received in order to qualify for approval.

Approved returns are subject to return fees and annual volume limits based on dealer classification. Dealers receiving a discount of twenty percent (20%) or greater are subject to a ten percent (10%) return fee and may return up to ten percent (10%) of their annual product volume. Dealers receiving a ten percent (10%) discount are subject to a fifteen percent (15%) return fee and may also return up to ten percent (10%) of their annual product volume.